Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
A . It enables recorded announcements to be played to incoming calls.
B . It provides options for selecting among available agents with the same skill.
C . It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
D . It provides basic reporting on Vectors, Agents, and Trunk Groups.
E . It improves agent performance because supervisors can have agents handle calls based on either skill-level or greatest need.

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Answer: B,E