Posted by: Pdfprep
Post Date: November 25, 2020
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A . It uses advanced algorithms to efficiently route calls to agents
B . It provides conditional routing of calls to agent queues
C . It enables routing of calls to the agent that is most idle
D . It dynamically matches a customer to an optimal agent
E . It allows for dynamic reporting of call center activities in custom methods
Answer: AD
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