Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A . a telephone answering service that has a pre-recorder message
B . a chatbot that provides users with the ability to find answers on a website by themselves
C . telephone voice menus to reduce the load on human resources
D . a service that creates frequently asked questions (FAQ) documents by crawling public websites
Answer: BC
Explanation:
B: A bot is an automated software program designed to perform a particular task. Think of it as a robot without a body.
C: Automated customer interaction is essential to a business of any size. In fact, 61% of consumers prefer to communicate via speech, and most of them prefer self-service. Because customer satisfaction is a priority for all businesses, self-service is a critical facet of any customer-facing communications strategy.
Incorrect Answers:
D: Early bots were comparatively simple, handling repetitive and voluminous tasks with relatively straightforward algorithmic logic. An example would be web crawlers used by search engines to automatically explore and catalog web content.
Reference: https://docs.microsoft.com/en-us/azure/architecture/data-guide/big-data/ai-overview
https://docs.microsoft.com/en-us/azure/architecture/solution-ideas/articles/interactive-voice-response-bot