Which two market trends should be Included?

Posted by: Pdfprep Category: 33810X Tags: , ,

A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.

Which two market trends should be Included? (Choose two.)
A . Engaging customers on their terms
B . Customers initiating calls into the Contact Center by telephone only
C . Evolution of the Contact Center agent
D . Contact Center data gathered from generic reports only

Answer: A,D

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