Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
A . desktop for third-party ACD
B . phonebooks and workflows
C . content sharing gadget
D . basic call control (answer, hold, retrieve, end, and make call)
E . agent historical reports

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Answer: BD