Which two activities should occur during an SE’s discovery process? (Choose two.)

Which two activities should occur during an SE’s discovery process? (Choose two.)
A . Establishing credibility with the customer
B . Working with the customer to develop a reference architecture
C . Referencing the PPDIOO model to effectively facilitate the discussion
D . Gathering information about the current state of the customer’s network environment
E . Mapping Cisco innovation to customer’s needs

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Answer: AD