In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.
Which step does the Customer Success Manager take next?
A . Document the session, stakeholder interests, and metrics for leadership
B . Create a success plan to be reviewed with the customer at the next review meeting
C . Provide technical configuration for development
D . Discuss new opportunities and new products to purchase
Answer: B