Which statement is an example of “Top Down Troubleshooting” with an IP Phone that is not working?

Which statement is an example of “Top Down Troubleshooting” with an IP Phone that is not working?
A . Check the IP Phone configuration and confirm that the gateway IP address is present.
B . Ping the telephone, and if successful, try to call it.
C . Swap out the telephone patch cord, and if the telephone boots up, call the telephone.
D . Listen for a dial tone, and if not heard, then check for an indicator light where the telephone is connected.

View Answer

Answer: D

Explanation:

References: https://downloads.avaya.com/elmodocs2/ip_phones/r2_0/233507_2/lanad052.html