A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
A . Callers with DNIS 5000 will queue to customer_service, all other callers will queue to general_info and backup__sklllset.
B . Callers with DNIS 5000 will queue to customer_service and backup_skillset and all other calls will queue to general_info.
C . Callers with DNIS 5000 will queue to customer_servlce, all other calls will queue to backup_skillset.
D . Callers with DNIS 5000 will queue to customer_service and backup_skillset, all other callers will queue to general_info and backup„skillset.
Answer: D