Which statement about the ‘incident management’ practice is CORRECT?

Which statement about the ‘incident management’ practice is CORRECT?
A . It identifies the cause of major incidents.
B . It authorizes changes to resolve incidents.
C . It maintains detailed procedures for diagnosing incidents.
D . It resolves the highest impact incidents first.

View Answer

Answer: D

Explanation:

Reference: https://www.bmc.com/blogs/itil-incident-management/