Posted by: Pdfprep
Post Date: November 24, 2020
Which statement about Avaya Tier 2/Business Partners is true?
A . They immediately escalate to Tier 3 as issue is encountered.
B . They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
C . They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
D . They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Answer: D
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