Which scenario is an example of a webchat bot?

Which scenario is an example of a webchat bot?
A . Determine whether reviews entered on a website for a concert are positive or negative, and then add a
thumbs up or thumbs down emoji to the reviews.
B . Translate into English questions entered by customers at a kiosk so that the appropriate person can call the customers back.
C . Accept questions through email, and then route the email messages to the correct person based on the content of the message.
D . From a website interface, answer common questions about scheduled events and ticket purchases for a music festival.

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Answer: D