Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
A . Service request management
B . Service configuration management
C . Deployment management
D . Change enablement
Answer: A
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
A . Service request management
B . Service configuration management
C . Deployment management
D . Change enablement
Answer: A