Which one of the following is the BEST definition of the term service management?

Which one of the following is the BEST definition of the term service management?
A . A set of specialized organizational capabilities for providing value to customers in the form of services
B . A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C . The management of functions within an organization to perform certain activities
D . Units of organizations with roles to perform certain activities

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Answer: A