Which one of the following includes four stages called Plan, Do, Check and Act?
A . The Deming Cycle
B . The continual service improvement approach
C . The seven-step improvement process
D . The service lifecycle
Answer: A
Which one of the following includes four stages called Plan, Do, Check and Act?
A . The Deming Cycle
B . The continual service improvement approach
C . The seven-step improvement process
D . The service lifecycle
Answer: A