Which of the following troubleshooting steps should the technician perform NEXT?

A network technician receives a report that the company’s intranet web server is not responding. The technician verifies successful connectivity to the server via the ping and tracer commands. The technician also verifies the routers and switches are online and operational, and then runs Telnet to port 80 and receives a response.

Which of the following troubleshooting steps should the technician perform NEXT?
A . Establish a plan to reset the company router.
B . Escalate the issue to the server administrator.
C . Duplicate the issue and continue testing.
D . Report that an issue was not identified.

View Answer

Answer: C