A user is getting an error message when trying to go to a website. A technician asks the user a few questions to find out more about the issue. The technician opens a browser locally and browses to the same site as the user.
Which of the following troubleshooting steps is the technician using by browsing to the same site?
A . Establish a plan of action.
B . Gather information
C . Duplicate the problem.
D . Find the root cause.
Answer: C