An administrator is in a Remote Assistance session, sharing a user’s desktop. While trying to map a shared network drive for the user, an “access denied” error is encountered while using the user’s credentials.
Which of the following should be the administrator’s NEXT step?
A . Ensure the user’s account is not locked out
B . Use the fully qualified domain name of the share
C . Open the location with administrator privileges
D . Try mapping with a different drive letter
Answer: C