Which of the following BEST describes the cause of a bottleneck in a business process?

Which of the following BEST describes the cause of a bottleneck in a business process?
A . A step where one actor passes the process to another actor.
B . A mismatch between the capacities of related process steps.
C . An unnecessary step or steps in a sequence of process steps.
D . A number of related steps that are carried out by different actors.

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Answer: B