Which of the following are important factors to institutional change?
I. Show how new approaches, behaviors, and attitudes improve performance
II. Create top notch training materials for new users
III. Next generation of managers really personify the new approaches
A . I & III Only
B . II & III Only
C . I, II, & III
D . I & II Only
Answer: A
Explanation:
2 important factors to institutionalize change are