Which of the following analyses must the business analyst perform in order to complete the business case and arrive at a solid recommendation"?

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The technology department identified a defect in the company’s software, which leads to an increase in human resource requirements to perform manual transactions as a workaround for tasks that should have been automated. The company begins losing money, so it hires a business analyst to produce a business case that outlines the problem/opportunity, potential options, and a recommendation for how to proceed.

Which of the following analyses must the business analyst perform in order to complete the business case and arrive at a solid recommendation"?
A . Risk
B . Gap
C . SWOT
D . Cost-benefit

Answer: D

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