Posted by: Pdfprep
Post Date: February 25, 2021
Which of the following actions can Interaction Center agents start when processing inbound phone calls? There are 3 correct answers to this question.
A . Qualify a lead.
B . Identify the account.
C . Start the interactive script editor.
D . Identify an installed base component/object.
E . Create a new alert.
Answer: A,B,D
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