Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
A . Genesys Cloud 1
B . Genesys Cloud 2
C . Genesys Cloud 3
D . Genesys Cloud 4

View Answer

Answer: B

Explanation:

Reference: https://www.genesys.com/pricing