Which Customer Lifecycle touch point demonstrates commitment to the business objectives of a customer by suggesting complimentary solutions?

Which Customer Lifecycle touch point demonstrates commitment to the business objectives of a customer by suggesting complimentary solutions?
A . Maximize Customer Investment Value
B . Evaluate Expansion Opportunities
C . Identify Coverage Gaps
D . Capitalize on Renewals

View Answer

Answer: B

Explanation:

https://impact.cisco.com/2016/02/5-key-touchpoints-in-the-customer-lifecycle-creating-customers-for-life/

Demonstrate commitment to a customer’s business objectives by suggesting complementary solutions designed to improve network performance. By tracking and managing the lifecycle of these products, your business stands to gain an ongoing annuity stream that adds up over time.