Which CRM business areas does SAP Business ByDesign provide to support customer engaging scenarios? Note: There are 3 correct answers to this question.

Which CRM business areas does SAP Business ByDesign provide to support customer engaging scenarios? Note: There are 3 correct answers to this question.
A . Marketing and presales communication
B . Low-touch sales (for example, commerce integration)
C . Campaign execution for social media channels
D . Multi-step marketing automation
E . High-touch sales (for example, opportunity management)

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Answer: A,C,D