Posted by: Pdfprep
Post Date: January 16, 2021
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent’s telephone.
Which Call Presentation Class option would be used to accomplish this task?
A . Call Force Delay
B . Return to Queue
C . After Call Break for N seconds
D . Put DN on hold to answer call
Answer: A
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