A customer with multiple locations wants to effectively balance the call load among agents at the various sites.
Which call center feature can provide this capability?
A . Business Advocate (BA)
B . Best Service Routing (BSR)
C . Network Call Redirection (NCR)
D . Least Occupied Agent (LOA)
Answer: B
Explanation:
Reference: https://downloads.avaya.com/elmodocs2/comm_mgr/r3/pdfs/07_300301_1.pdf (114)