Which business benefit should the company expect as a result of creating the webchat bot solution?

A company employs a team of customer service agents to provide telephone and email support to customers.

The company develops a webchat bot to provide automated answers to common customer queries.

Which business benefit should the company expect as a result of creating the webchat bot solution?
A . increased sales
B . a reduced workload for the customer service agents
C . improved product reliability

View Answer

Answer: B