Posted by: Pdfprep
Post Date: June 22, 2021
A call center has four agents:
Agent 1 has experience with Sales and French.
Agent 2 has experience with Sales and English.
Agent 3 has experience with Support and English.
Agent 4 has experience with Sales and is bilingual in English and French
The first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.
Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?
A . Agent 1
B . Agent 2
C . Agent 3
D . Agent 4
Answer: D
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