Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana®?

An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in the “list agent-loginID” output.

Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana®?
A . Over-write the Agent ID using Avaya Control Manager while adding the Avaya Oceana® user.
B . Remove the Agent ID from Communication Manager.
C . Add the new Avaya Oceana® agent using Control Manager.
D . No action; the Agent ID is not required while adding an Avaya Oceana® user in the Control Manager.

View Answer

Answer: C