When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.
A . “What isn’t”
B . “What will make money”
C . “What will cost less”
D . “What should be”
Answer: D
When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between “what is” and __________________.
A . “What isn’t”
B . “What will make money”
C . “What will cost less”
D . “What should be”
Answer: D