Posted by: Pdfprep
Post Date: December 3, 2020
Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
A . Identify a patch to fix the problem.
B . Update the Knowledge Management database.
C . Implement a solution.
D . Determine the cause.
Answer: D
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