What should you instruct the users to do?

You have an Azure subscription.

You enable multi-factor authentication for all users.

Some users report that the email applications on their mobile device cannot connect to their Microsoft

Exchange Online mailbox. The users can access Exchange Online by using a web browser and from Microsoft Outlook 2016 on their computer.

You need to ensure that the users can use the email applications on their mobile device.

What should you instruct the users to do?
A . Create an app password
B . Reset the Azure Active Directory (Azure AD) password
C . Enable self-service password reset
D . Reinstall the Microsoft Authenticator app

View Answer

Answer: A

Explanation:

If you’re enabled for multi-factor authentication, make sure that you have set up app passwords. Note: During your initial two-factor verification registration process, you’re provided with a single app password. If you require more than one, you’ll have to create them yourself. Go to the Additional security verification page.

References:

https://docs.microsoft.com/en-us/office365/troubleshoot/sign-in/sign-in-to-office-365-azure-intune

https://docs.microsoft.com/sv-se/azure/active-directory/user-help/multi-factor-authentication-end-user-app-passwords