What should you instruct the user to do?

A remote user has a computer that runs Windows 7. The user reports that he receives several error messages while using an application. You do not have remote access to the user’s computer. You need to tell the user how to create screenshots of the actions he performs on the computer. The solution must track the mouse actions that the user performs.

What should you instruct the user to do?
A . Press ALT+PrintScreen
B . Run Psr.exe and then click Start Record
C . From Mouse Properties, select Display pointer trails
D . Run Snippingtool.exe, click New, and then click Window Snip

View Answer

Answer: B

Explanation:

How do I use Problem Steps Recorder?

You can use Problem Steps Recorder to automatically capture the steps you take on a computer, including a text description of where you clicked and a picture of the screen during each click (called a screen shot). Once you capture these steps, you can save them to a file that can be used by a support professional or someone else helping you with a computer problem.

Notes

When you record steps on your computer, anything you type will not be recorded. If what you type is an important part of recreating the problem you’re trying to solve, use the comment feature described below to highlight where the problem is occurring.