A small, regional utility closes a customer rewards program and transitions it to operations . The executive sponsor and program manager are concerned about the impact on benefits realization . The program manager assures the executive sponsor that any corrective actions will be included in the next phase.
What should the program manager do to ensure a successful transition?
A . Ask each project manager to consolidate and file all program documentation in the corporate archives.
B . Obtain all project manager’s contact information, and then have them reassigned back to their functional managers.
C . Ask the program’s business analyst to collect all project information and create a report.
D . Ensure that all program documents, including lessons learned, are archived in the knowledge repository.
Answer: D