What is the next troubleshooting step you should take?

Users complain they are unsuccessful attempting to authenticate to the PVWA web site. After entering their credentials, they receive a “Timeout has expired”. You test the URL using multiple browsers and receive the same error. The CyberArk.WebApplication.log shows the “ITACM012S Timeout has expired” log entry.

What is the next troubleshooting step you should take?
A . Run an IISRESET on the PVWA server
B . Check the CyberArk.WebConsole.log for errors
C . Check network firewall rules to ensure the PVWA can communicate to the Vault over tcp_1858
D . Check the health of the Vault Server and ensure all services are running

View Answer

Answer: C