You need to determine why the sales associate is not able to see Munson’s in the search results.
What is the cause of the issue?
A . The search criteria is searching for only names that are exactly ‘pickles’.
B . The search criteria is only able to search by the shortened search name of the customer.
C . The search criteria is searching for all customer names that start with ‘pickles’.
D . The search criteria is case sensitive.
Answer: C
Explanation:
Reference: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/search-records