A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach.
What is an advantage of using this technique?
A . Experiencing the performance of the task in a hands-on approach
B . Obtaining the opinions of the performers without management interfering
C . Gaining clarity in the process by asking questions of the performer as it is being performed
D . Identifying instances of informally performed tasks as well as any workarounds
Answer: B
Explanation:
Passive/Unnoticeable: during the activity the observer does not interrupt the work. Any concerns are raised once the observation is over. This allows observation of a natural flow of events without intervention by the observer, as well as measurement of the time and quality of work. A variation of this method is video recording the activity and then reviewing it with the person being observed so they may provide further clarification.