What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?

What can help to reduce resistance to a planned improvement when applying the guiding principle ‘collaborate and promote visibility’?
A . Restricting information about the improvement to essential stakeholders only.
B . Increasing collaboration and visibility for the improvement.
C . Involving customers after all planning has been completed.
D . Engaging every stakeholder group in the same way, with the same communication.

View Answer

Answer: B

Explanation:

Reference: https://www.sysaid.com/blog/entry/the-7-guiding-principles-of-itil-4-practical-advice-to-help­you-make-decisions