Posted by: Pdfprep
Post Date: October 31, 2020
Using the Finesse REST APIs coupled with the Finesse notifications, which two use cases can be accomplished? (Choose two.)
A . Add video calling capabilities to an existing application such as a CR
C . Add outbound call capabilities to an existing application such as a CR
E . Develop a secure monitoring application that captures the agent’s states and dialog information of every agent in the contact center system.
F . Develop a fully functioning custom agent desktop that has call control, workflows, and client logging.
G . Develop a fully functioning custom agent desktop for chat, email, and SMS interactions including the content of the chat, email, and SM
Answer: BE