To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent. Skill, or location to select, which two administration forms need to be administered? (Choose two.)
A . On the Feature Related System Parameters screen verity the BSR Tie Strategy field.
B . On the VDN form, verify BSR Tie Strategy field.
C . On the Hunt Group form verify BSR settings.
D . Verify Suppression Timer Is set correctly In the BSR application plan.
Answer: A,B