Please Answer Questions Follow The Prompts Below

December 10, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

ComputerA . 1, 3 and 4 onlyB . 2, 3 and 4 onlyC . 1, 2 and 4 onlyD . 1, 2 and 3 onlyView AnswerAnswer: D Explanation:http://books.google.com.pk/books?id=xeDemWEIspQC&pg=PA14&lpg=PA14&d q=ITIL+types+of+services+enabling+core+enhancing&source=bl&ots=BD_PYvN87y&sig=d Z6y0vHgkLbXPiHdG0fCvH_D9Eg&hl=en&sa=X&ei=qjQ-Ue3SO4SHParWgYAH&redir_esc=y#v=onepage&q=ITIL%20types%20of%20services%20 enabling%20core%20enhancing&f=false

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In terms of adding value to the business, which one of the following describes service operation s contribution?

December 9, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

In terms of adding value to the business, which one of the following describes service operation s contribution?A . The cost of the service is designed, predicted and validatedB . Measures for optimization are identifiedC...

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Which of the following is an objective of business relationship management?

December 9, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

Which of the following is an objective of business relationship management?A . To identify patterns of business activityB . To ensure high levels of customer satisfactionC . To secure funding to manage the provision of...

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ITIL represents best practice

December 9, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A

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Detection and monitoring

December 9, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

Detection and monitoringA . 1, 2 and 3 onlyB . 1, 3 and 4 onlyC . 2, 3 and 4 onlyD . All of the aboveView AnswerAnswer: D

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Appointing people to required roles

December 9, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

Appointing people to required rolesA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A

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What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

December 9, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B

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ITIL represents best practice

December 8, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A

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Complaints procedures

December 8, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

Complaints proceduresA . 1, 2 and 3 onlyB . All of the aboveC . 1 and 3 onlyD . 2and 4 onlyView AnswerAnswer: A

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Which process is responsible for managing relationships with vendors?

December 8, 2020PdfprepITILExin Certification, ITIL exam questions, ITIL practice exam

Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C

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