Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C
Reduction in the duration and frequency of service outages
Pdfprep2020-12-09T19:34:40+00:00Reduction in the duration and frequency of service outagesA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: C
Which process is responsible for managing relationships with vendors?
Pdfprep2020-12-09T18:49:34+00:00Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
Which process is responsible for the availability, confidentiality and integrity of data?
Pdfprep2020-12-08T20:39:38+00:00Which process is responsible for the availability, confidentiality and integrity of data?A . Service catalogue managementB . Service asset and configuration managementC . Change managementD . Information security managementView AnswerAnswer: D
Which of the following is the correct definition of an outcome?
Pdfprep2020-12-08T19:13:43+00:00Which of the following is the correct definition of an outcome?A . The results specific to the clauses in a service level agreement (SLA)B . The result of carrying out an activity, following a...
Which process would be used to compare the value that newer services have offered over those they have replaced?
Pdfprep2020-12-08T04:47:45+00:00Which process would be used to compare the value that newer services have offered over those they have replaced?A . Availability managementB . Capacity managementC . Service portfolio managementD . Service catalogue managementView AnswerAnswer:...
The BEST description of an incident is:
Pdfprep2020-12-08T01:02:53+00:00The BEST description of an incident is:A . An unplanned disruption of service unless there is a backup to that serviceB . An unplanned interruption to service or a reduction in the quality of...
Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?
Pdfprep2020-12-07T22:10:02+00:00Who is responsible for ensuring that the request fulfillment process is being performed according to the agreed and documented standard?A . The IT directorB . The process ownerC . The service ownerD . The...
What do customer perceptions and business outcomes help to define?
Pdfprep2020-12-06T22:19:36+00:00What do customer perceptions and business outcomes help to define?A . The value of a serviceB . GovernanceC . Total cost of ownership (TCO)D . Key performance indicators (KPIs)View AnswerAnswer: A
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?
Pdfprep2020-12-06T02:37:31+00:00Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A . A service optionB . A service transition package (STP)C . A service...