Which of the following is NOT a valid objective of problemmanagement?A . To prevent problems and their resultant IncidentsB . To manage problems throughout their lifecycleC . To restore service to a userD ....
What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?A . Business servicesB . Component servicesC . Supporting servicesD . Customer...
Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
How many people should be accountable for aprocess as defined in the RACI model?A . As many as necessary to complete the activityB . Only one - the process ownerC . Two - the...
Kevin is a Product Owner for a retail organization. The Product Backlog for his immense marketing tool project has 200 Product Backlog Items. Into what should he group the smaller Stories together?A . EpicsB...
Which one of the following statements about incident reporting and logging is CORRECT?A . Incidents can only be reported by usersB . Incidents can be reported by anyone who detects a disruption or potential...
Which one of the following contains information that is passed to service transition to enable the implementation of a new service?A . A service optionB . A service transition package (STP)C . A service...
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B
What is the result of carrying out an activity, following a process or delivering an IT service known as?A . OutcomeB . IncidentC . ChangeD . ProblemView AnswerAnswer: A
Which of the following options is a hierarchy that is used in knowledge management?A . Wisdom - Information - Data - KnowledgeB . Data - Information - Knowledge - WisdomC . Knowledge -Wisdom -...
