Availability management is directly responsible for the availability of which of the following?A . IT services and componentsB . IT services and business processesC . Components and business processesD . IT services, components and...
What are the categories of event described in the UIL service operation book?A . Informational, scheduled, normalB . Scheduled, unscheduled, emergencyC . Informational, warning, exceptionD . Warning, reactive, proactiveView AnswerAnswer: C
Which of the following BEST describes technical management?A . A function responsibilities for facilities management and building control systemsB . A function that provides hardware repair services for technology involved in the delivery of...
Result in higher volume of successful changesA . 1 and 2 onlyB . 2 and 3 onlyC . 1 and 3 onlyD . None of the aboveView AnswerAnswer: C
Which one ofthe following is the BEST definition of an event?A . Any change of state that has significance for the management of a configuration item (CI) or IT serviceB . An unplanned interruption...
Service transition contains detailed descriptions of which processes?A . Change management, service asset and configuration management, release and deployment managementB . Change management, capacity management event management, service request managementC . Service level management,...
Which of the following statements MOST correctly identifies the scope of design coordination activities?A . Only changes that introduce new servicesB . It is mandatory that all changes are subject to design coordination activityC...
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?A . Implementing service and process improvementsB . Reviewing measurements...
Which of the following BEST describes the purpose of access management?A . To provide a channel for users to request and receive standard servicesB . Providesthe rights for users to be able to use...
Access management is closely related to which other process?A . Capacity management onlyB . 3rd line supportC . Information security managementD . Change managementView AnswerAnswer: C
