ITIL represents best practice
ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
Complaints procedures
Pdfprep2020-12-08T20:53:30+00:00Complaints proceduresA . 1, 2 and 3 onlyB . All of the aboveC . 1 and 3 onlyD . 2and 4 onlyView AnswerAnswer: A
Which process is responsible for the availability, confidentiality and integrity of data?
Pdfprep2020-12-08T20:39:38+00:00Which process is responsible for the availability, confidentiality and integrity of data?A . Service catalogue managementB . Service asset and configuration managementC . Change managementD . Information security managementView AnswerAnswer: D
Which of the following is the correct definition of an outcome?
Pdfprep2020-12-08T19:13:43+00:00Which of the following is the correct definition of an outcome?A . The results specific to the clauses in a service level agreement (SLA)B . The result of carrying out an activity, following a...
Which process is responsible for managing relationships with vendors?
Pdfprep2020-12-08T11:02:40+00:00Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
Which of the following is NOT an objective of service transition?
Pdfprep2020-12-08T10:16:05+00:00Which of the following is NOT an objective of service transition?A . To ensure that a service can be operated, managed and supportedB . To providetraining and certification in project managementC . To provide...
In which of the following should details ofa workaround be documented?
Pdfprep2020-12-08T08:39:46+00:00In which of the following should details ofa workaround be documented?A . The service level agreement (SLA)B . The problem recordC . The availability management information systemD . The IT service planView AnswerAnswer: B
What is a service delivered between two business units in the same organization known as?
Pdfprep2020-12-08T06:50:21+00:00What is a service delivered between two business units in the same organization known as?A . Strategic serviceB . Delivered serviceC . Internal serviceD . External serviceView AnswerAnswer: C
Which of the following BEST describes the purpose of access management?
Pdfprep2020-12-08T06:49:34+00:00Which of the following BEST describes the purpose of access management?A . To provide a channel for users to request and receive standard servicesB . Providesthe rights for users to be able to use...
Implementing all standard changes
Pdfprep2020-12-08T06:07:29+00:00Implementing all standard changesA . All of the aboveB . 1, 2 and 3 onlyC . 2 and 4 onlyD . 3 and 4 onlyView AnswerAnswer: B