Please Answer Questions Follow The Prompts Below
?A . What is the return on investment (ROI)?B . How much did it cost?C . How do we keep the momentum going?D . What is the value on investment (VOI)?View AnswerAnswer: C
Please Answer Questions Follow The Prompts Below
Pdfprep2020-12-10T02:10:07+00:00ComputerA . 1, 3 and 4 onlyB . 2, 3 and 4 onlyC . 1, 2 and 4 onlyD . 1, 2 and 3 onlyView AnswerAnswer: D Explanation:http://books.google.com.pk/books?id=xeDemWEIspQC&pg=PA14&lpg=PA14&d q=ITIL+types+of+services+enabling+core+enhancing&source=bl&ots=BD_PYvN87y&sig=d Z6y0vHgkLbXPiHdG0fCvH_D9Eg&hl=en&sa=X&ei=qjQ-Ue3SO4SHParWgYAH&redir_esc=y#v=onepage&q=ITIL%20types%20of%20services%20 enabling%20core%20enhancing&f=false
In terms of adding value to the business, which one of the following describes service operation s contribution?
Pdfprep2020-12-09T22:56:45+00:00In terms of adding value to the business, which one of the following describes service operation s contribution?A . The cost of the service is designed, predicted and validatedB . Measures for optimization are...
Reduction in the duration and frequency of service outages
Pdfprep2020-12-09T19:34:40+00:00Reduction in the duration and frequency of service outagesA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: C
Which process is responsible for managing relationships with vendors?
Pdfprep2020-12-09T18:49:34+00:00Which process is responsible for managing relationships with vendors?A . Change managementB . Service portfolio managementC . Supplier managementD . Continual service improvementView AnswerAnswer: C
Which of the following is an objective of business relationship management?
Pdfprep2020-12-09T17:00:45+00:00Which of the following is an objective of business relationship management?A . To identify patterns of business activityB . To ensure high levels of customer satisfactionC . To secure funding to manage the provision...
ITIL represents best practice
Pdfprep2020-12-09T16:44:40+00:00ITIL represents best practiceA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
Detection and monitoring
Pdfprep2020-12-09T15:57:53+00:00Detection and monitoringA . 1, 2 and 3 onlyB . 1, 3 and 4 onlyC . 2, 3 and 4 onlyD . All of the aboveView AnswerAnswer: D
Appointing people to required roles
Pdfprep2020-12-09T15:24:58+00:00Appointing people to required rolesA . All of the aboveB . 1 and 3 onlyC . 1 and 2 onlyD . 2 and 3 onlyView AnswerAnswer: A
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
Pdfprep2020-12-09T00:20:38+00:00What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?A . EmployersB . StakeholdersC . RegulatorsD . AccreditorsView AnswerAnswer: B