A company processes Orders within their Salesforce instance. When an Order’s status changes to "Paid" it must notify the company’s order management system (OMS). The OMS exposes SOAP web service endpoints to listen for...
Information about a customer’s service contract is found in Knowledge.A . FalseB . TrueView AnswerAnswer: A Explanation: Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/c_ContractsAndEntitlements.html
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)A . Define the Business Pain PointsB . Provide consistent service to customersC . Have a clear understanding of the...
Refer to the component code above. The information displays as expected (in three rows) on a mobile device. However, the information is not displaying as desired (in a single row) on a desktop or...
In the base ServiceNow instance, how are User Criteria used?A . To control which users can access the HR Case applicationB . To control what a user sees in the information and suggested reading...
A company has code to update a Request and Request Lines and make a callout to their external ERP system’s REST endpoint with the updated records. The CalloutUtil.makeRestCallout fails with a "You have uncommitted...
How many COEs may be associated with an HR Service?A . 5B . 1C . unlimitedD . 10View AnswerAnswer: B
A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?A . AllB . GlobalC . GroupD . PersonalView AnswerAnswer: A
