An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns. Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)A . Context StoreB...
An administrator wants different real-time reporting displays which support the daily work of supervisors. Which two displays are available with AACC? (Choose two.)A . Call by Call DisplayB . Bill Board collectionC . Supervisor...
The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density. How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?A . 4450B ....
Refer to the exhibit. A Contact Center administrator uses different tools and applications In the Contact Center environment. Which application is shown In the exhibit?A . Avaya Agent DesktopB . Avaya one-X® Agent DesktopC...
During a discovery conversation with a satellite television provider, a sales person learned that the business pain point of multi channel contact center capabilities are now a basic requirement, along with queuing, routing, tracking,...
Refer to the exhibit. AACC allows the use of campaigns for Sales or Marketing purposes. Which statement about Outbound campaigns is true?A . Agent Scripts are loaded Into Agent Desktop from the CCMM Database....
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features. Which application programming interface type is used to publish the CCT functions?A . Microsoft .NETB ....
In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)A . What is the percentage of customer support Issues that are...
A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents. Which solution meets these customer requirements?A . Avaya...
When using a browser to administer the Avaya Aura® Contact Center, which browser is supported with CCMA?A . Firefox 66.0 32 bitB . Google Chrome 74.0 64 bitC . Microsoft Edge 64 bitD ....
