An Avaya Oceana® administrator wants to add a new Avaya Oceana® agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present in...
After the new implementation has been performed by the Avaya Business Partner, a customer is trying to login to their Agents Workspaces. While the agent is trying to login, the engineer finds the following...
Which statement about Avaya Oceana® CSC and AES integration is true?A . CSC communicates with Communication Manager through the DLG interface in the AEC . CSC is implemented as a DMCC application to manage...
Unified Agent Controller (UAC) gets the status of the agent stations and interactions data from which Avaya Oceana® core component?A . Unified Collaboration Administration (UCA)B . Call Server Connector (CSC)C . Unified Collaboration Model...
To perform the restore of the Intersystem cache database, which application file must run from the Install directory of the Omnichannel Windows Multimedia Server?A . AvayaOceanaOceanaBackupAndRestoreBackupAndRestore.exeB . AvayaOceanaOceanaBackupAndRestoreCacheDatabaseRestore.exeC . AvayaOceanaOceanaBackupAndRestoreRestore.exeD . AvayaOceanaOceanaBackupAndRestoreOmnichannelRestore.exeView AnswerAnswer: A...
To check Context ID in Context Store for the Avaya Aura® Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)A . Web BrowserB . CS TOOLC...
